Tags: servicenow*

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  1. Three vendors โ€“ Cohesity, ServiceNow, and Datadog โ€“ have partnered to create a recoverability service designed to address the risks associated with agentic AI (AIOps). The service aims to restore systems to a "trusted state" by identifying and recovering files and data corrupted by AI errors or malicious attacks.
    The companies anticipate increased adoption of agentic AI for system operation but recognize the potential for errors and vulnerabilities. Their solution focuses on preserving immutable snapshots of AI environments, enabling point-in-time recovery of agents, data, and infrastructure components, including vector stores and agent memory.
    ServiceNow and Datadog provide control and observability platforms to detect anomalies, triggering API-driven restorations when problems are identified. This offering competes with Rubrik's similar tool and native rollback capabilities from vendors like Cisco. Gartner predicts a significant increase in the integration of task-specific agents in enterprise applications, while Forrester emphasizes the need for guardrails and strong oversight in agentic AI development.
  2. ServiceNow releases AgentLab, an open-source Python package for developing and evaluating web agents, addressing challenges in agent development such as poor scalability and difficulty in conducting reproducible experiments.

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