Key concept: Setting mental models can help users understand how to interact with products that adapt over time. This chapter covers:
Identifying existing mental models
Onboarding in stages
Planning for co-learning
Accounting for user expectations of human-like interaction
Key concept: To build effective mental models of AI-powered products, consider what you want people to know about your product before their first use, how to explain its features, and when it will need feedback from them to improve.
Identifying existing mental models
Onboarding in stages
Planning for co-learning
Accounting for user expectations of human-like interaction
Key concept: To build effective mental models of AI-powered products, consider what you want people to know about your product before their first use, how to explain its features, and when it will need feedback from them to improve.
